NOORS PRIVACY POLICY

Effective Date: 9 september 2026
Website: Noors.com.pk

Noors respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, how we protect it, and the choices available to you when you use Noors.com.pk or purchase our products.

By using our website, placing an order, contacting us, or otherwise interacting with Noors, you acknowledge that your information may be handled as described in this Privacy Policy, subject to applicable law.

1. INFORMATION WE COLLECT

Depending on how you interact with Noors, we may collect information including:

A. Personal and Contact Information

This may include:

• Full name.

• Telephone number.

• WhatsApp contact information.

• Email address, where provided.

• Billing information.

• Shipping address.

• Delivery instructions.

• Other information you voluntarily provide.

B. Order Information

When you purchase from Noors, we may collect information relating to your order, including:

• Products purchased.

• Product quantities.

• Order number.

• Order value.

• Order status.

• Shipping information.

• Payment status.

• Delivery information.

• Return or exchange information.

• Customer service communications.

C. Stitching and Customization Information

If you request stitching, alterations, or customization, we may collect information necessary to provide those services, such as measurements, sizing information, stitching instructions, and other specifications you voluntarily provide.

Customers are responsible for ensuring that information supplied for stitching or customization is accurate.

D. Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method used, Noors may receive transaction-related information such as payment status, transaction identifiers, payment method type, and other information necessary to confirm and fulfill the order.

Noors does not necessarily receive or store complete payment-card information processed directly by third-party payment providers.

E. Device and Technical Information

When you visit our website, certain technical information may be automatically collected, including:

• IP address.

• Browser type.

• Device type.

• Operating system.

• Language preferences.

• Referring pages.

• Pages visited.

• Website interactions.

• Approximate location information derived from technical data.

• Cookies and similar technologies.

2. HOW WE USE INFORMATION

Noors may use information for purposes including:

• Processing and fulfilling orders.

• Confirming COD orders.

• Processing payments.

• Arranging delivery.

• Providing stitching or customization services.

• Communicating about orders.

• Responding to customer inquiries.

• Processing returns, exchanges, refunds, or complaints.

• Preventing fraud and unauthorized transactions.

• Maintaining website security.

• Improving products and services.

• Improving website functionality and customer experience.

• Understanding website usage and performance.

• Providing customer support.

• Sending marketing communications where permitted and, where required, with appropriate consent.

• Complying with legal and regulatory obligations.

• Protecting the rights, property, and safety of Noors, our customers, and others.

3. COMMUNICATIONS

Noors may contact customers using information provided during an order or inquiry.

Communications may include:

• Order confirmations.

• COD verification.

• Shipping updates.

• Delivery communications.

• Return or refund communications.

• Customer-service responses.

• Important service notices.

• Fraud or security verification.

• Marketing communications where permitted.

Customers may receive communications through channels such as telephone, WhatsApp, SMS, email, or other communication methods available to Noors.

Marketing communications may be discontinued where an applicable opt-out mechanism is available.

4. COOKIES AND SIMILAR TECHNOLOGIES

Noors.com.pk may use cookies, pixels, tags, scripts, and similar technologies.

These technologies may be used to:

• Keep the website functioning.

• Remember preferences.

• Understand website traffic.

• Analyze website performance.

• Improve website functionality.

• Measure advertising performance.

• Personalize certain website experiences.

• Support marketing and advertising activities.

Some cookies may be provided by third-party services integrated with our website.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

5. THIRD-PARTY SERVICE PROVIDERS

Noors may use third-party companies and service providers to operate our business.

These may include providers involved in:

• Website hosting and ecommerce infrastructure.

• Shopify services.

• Payment processing.

• Shipping and delivery.

• Customer communications.

• WhatsApp or messaging services.

• Analytics.

• Advertising.

• Marketing.

• Fraud prevention.

• Website security.

• Technology and technical support.

These providers may process information on our behalf or as otherwise permitted by their own privacy policies and applicable law.

6. SHARING INFORMATION

Noors does not sell personal information merely because you provide it to us.

We may disclose information where reasonably necessary to:

• Fulfill your order.

• Process your payment.

• Deliver your order.

• Provide requested services.

• Communicate with you.

• Prevent fraud or unauthorized activity.

• Maintain website security.

• Operate our business.

• Comply with legal obligations.

• Respond to lawful requests from government authorities.

• Protect Noors' legal rights.

• Protect customers or other individuals.

• Facilitate a business transaction involving Noors, where legally permitted.

7. INTERNATIONAL DATA PROCESSING

Because Noors may serve customers in Pakistan and other locations while maintaining business operations and service providers in different jurisdictions, personal information may be processed, stored, or transferred across national borders.

Different countries may have different privacy laws and protections.

Where required, Noors will handle such transfers in accordance with applicable legal requirements.

8. DATA SECURITY

Noors takes reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, online service, electronic transmission, or storage system can be guaranteed to be completely secure.

Accordingly, Noors cannot guarantee absolute security of information transmitted through or stored by online systems.

9. DATA RETENTION

Noors may retain personal information for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy.

• Provide customer services.

• Maintain transaction and business records.

• Meet accounting or tax requirements.

• Resolve disputes.

• Prevent fraud.

• Enforce agreements.

• Comply with legal obligations.

• Protect legitimate business interests.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise disposed of in accordance with applicable law and our operational requirements.

10. CUSTOMER RIGHTS

Depending on where you live and the laws applicable to you, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information.

• Request correction of inaccurate information.

• Request deletion where legally available.

• Object to or restrict certain processing where legally available.

• Withdraw consent where processing relies on consent.

• Opt out of certain marketing communications.

• Request information regarding how personal information is used.

These rights may be subject to legal limitations and exceptions.

To make a privacy-related request, contact Noors using the contact information provided below.

11. THIRD-PARTY WEBSITES AND LINKS

Noors.com.pk may contain links or references to third-party websites, platforms, social-media services, payment providers, or other external services.

Noors is not responsible for the privacy practices, security, content, or policies of third-party services.

Customers should review the privacy policies of third-party websites before providing personal information to them.

12. CHILDREN'S PRIVACY

Noors does not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to Noors in circumstances where it should not have been collected, please contact us so that the matter can be reviewed and appropriate action can be taken where required.

13. FRAUD AND SECURITY

Information may be used to identify, investigate, prevent, or respond to:

• Fraudulent orders.

• Unauthorized transactions.

• Abuse of promotions.

• Payment irregularities.

• Account misuse.

• Delivery fraud.

• Other unlawful or suspicious activity.

Noors may share relevant information with payment providers, delivery providers, technology providers, professional advisers, or authorities where reasonably necessary and legally permitted.

14. REVIEWS AND USER-SUBMITTED CONTENT

If you voluntarily submit a review, photograph, testimonial, comment, or other content to Noors, information associated with that submission may be processed and displayed as described at the time of submission.

Customers should avoid submitting confidential or sensitive information in public reviews or other publicly visible content.

15. PRIVACY POLICY CHANGES

Noors may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.

Updated versions will be posted on Noors.com.pk.

Your continued use of the website after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by applicable law.

16. GOVERNING LAW

This Privacy Policy is intended to operate consistently with applicable laws and regulations of Pakistan and the United States, to the extent applicable.

Nothing in this Privacy Policy is intended to remove or limit rights that cannot lawfully be removed or limited.

17. CONTACT US ABOUT PRIVACY

For privacy questions, requests, concerns, or complaints, contact Noors:

Phone / WhatsApp: +1 816-831-4303
Address: 5900 Balcones Dr, #18015, Austin, Texas, USA, 78731
Website: Noors.com.pk

When making a privacy request, please provide enough information for Noors to understand and respond to your request.