Privacy policy

Effective Date: September 12, 2026
Website: Noors.com.pk

Noors respects your privacy and is committed to handling customer information responsibly. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit Noors.com.pk, place an order, request stitching or customization, contact us, or interact with our services. We may collect information such as your name, phone number, WhatsApp number, email address where provided, billing and shipping address, order details, product selections, payment status, delivery information, return or refund information, customer-service messages, and stitching measurements or instructions where you request customized services. Payment information may be processed through shopify payments, and Noors may receive transaction details such as payment status or transaction references without receiving or storing complete payment-card information. When you use our website, certain technical information may also be collected, including browser type, device information, IP address, pages visited, website interactions, cookies, and similar technologies. Noors may use this information to process and deliver orders, confirm Cash on Delivery orders, verify payments, provide stitching or customization, communicate about orders, answer customer questions, process returns and refunds, prevent fraud or unauthorized transactions, improve our website and services, analyze website performance, provide customer support, send permitted marketing communications, maintain security, and comply with legal obligations. We may contact customers through telephone, WhatsApp, SMS, email, or other available communication channels regarding order confirmations, delivery updates, payment verification, customer support, important service notices, or marketing where permitted. Customers may be able to manage certain cookies through their browser or device settings, although disabling cookies may affect website functionality.

Noors may use trusted third-party service providers, including Shopify payments, courier and delivery providers, communication providers, analytics services, advertising platforms, fraud-prevention services, technology providers, and customer-support providers, where reasonably necessary to operate our business and provide services. Information may be shared when needed to process payments, fulfill and deliver orders, provide requested services, prevent fraud, protect website security, comply with legal obligations, respond to lawful requests, resolve disputes, or protect the rights and safety of Noors, our customers, and others. Because Noors primarily serves Pakistani customers and our clothing is made in Pakistan, information may be processed by service providers operating in Pakistan or other countries where our technology and service providers operate. Noors takes reasonable security measures to protect personal information, but no online system or electronic transmission can be guaranteed to be completely secure. Information may be retained for as long as reasonably necessary for order fulfillment, customer support, business records, accounting, tax requirements, fraud prevention, dispute resolution, legal compliance, and enforcement of agreements. Depending on applicable law, customers may have rights to request access to, correction of, deletion of, or information about their personal data, and may be able to object to certain processing or withdraw consent where applicable. Noors.com.pk may contain links to third-party websites or platforms such as instagram or youtube, and Noors is not responsible for their privacy practices or security. Customers should avoid submitting confidential information in public reviews or comments. Noors does not knowingly seek to collect information where prohibited by applicable law. Noors may update this Privacy Policy from time to time, and changes become effective when posted on Noors.com.pk. This policy is intended to operate consistently with applicable laws and regulations of Pakistan and the United States only to the extent applicable, without removing any rights that cannot legally be excluded.