Shipping Policy

# NOORS ## Shipping Policy *Last Updated: August 3, 2026* --- ## 1. Order Processing & Dispatch We aim to dispatch orders within the estimated processing time shown on our website. Processing and dispatch times may vary depending on the product, order volume, customization requirements, destination, and other circumstances. Customers should review the estimated processing time provided at the time of purchase. --- ## 2. Delivery Times Delivery times provided on our website or by our shipping partners are estimates and are **not guaranteed**. Delivery may be delayed due to circumstances including, but not limited to: - 1. Courier delays - 2. Weather conditions - 3. Customs processing - 4. Public holidays - 5. Address issues - 6. Incorrect or incomplete customer information - 7. Unforeseen logistical issues - 8. Other circumstances outside our control Noors is not responsible for delays caused by third-party courier companies, customs authorities, or other circumstances beyond our reasonable control. --- ## 3. Shipping Information Customers are responsible for providing accurate and complete shipping information, including: - 1. Full name - 2. Complete delivery address - 3. Phone number - 4. Email address where applicable - 5. Any other information required for successful delivery Noors is not responsible for delivery problems resulting from incorrect, incomplete, or outdated information provided by the customer. --- ## 4. International Shipping International orders may be subject to additional customs, import, and delivery requirements depending on the destination country. Delivery times for international orders may vary significantly depending on the destination and customs procedures. Noors cannot guarantee that an international shipment will arrive within a specific timeframe. --- ## 5. International Customs & Duties For international orders, the customer is responsible for any: - 1. Customs duties - 2. Import taxes - 3. Customs clearance fees - 4. Local taxes - 5. Other charges imposed by the destination country Unless explicitly stated otherwise, these charges are not included in the purchase price or shipping charges paid to Noors. Noors cannot guarantee that an international shipment will not be subject to customs charges or delays. Customers are responsible for ensuring that the products they order can legally be imported into their destination country. --- ## 6. Lost or Undelivered Packages If a package is marked as delivered by the courier but the customer has not received it, Noors may require the customer to contact the courier directly to investigate the delivery. If an order is returned to Noors because of: - 1. An incorrect or incomplete address - 2. Refusal of delivery - 3. Failure to collect the package - 4. Customer unavailability where applicable - 5. Other circumstances caused by the customer additional shipping charges may apply if the customer requests that the order be reshipped. --- ## 7. Delivery Issues If you experience an issue with your delivery, please contact Noors as soon as possible and provide your order number and relevant delivery information. We may request additional information or documentation from you to investigate the issue with our shipping partner. --- ## 8. Customer Responsibility Customers are responsible for: - 1. Providing accurate contact and delivery information. - 2. Providing a complete shipping address. - 3. Being available to receive deliveries where required. - 4. Monitoring shipment updates where tracking information is provided. - 5. Responding to courier requests when necessary. - 6. Paying applicable customs duties, taxes, or import charges for international orders. --- ## 9. Contact Us For questions regarding shipping or delivery, please contact Noors: **Phone & WhatsApp: ** +1 816 831 4303 **Address: ** 5900 Balcones Dr, Austin, Texas, USA **Website: ** noors.com.pk *We recommend including your order number whenever contacting us regarding an existing order so that we can assist you more efficiently.*