Refund / Return Policy

# NOORS ## Refund & Return Policy *Last Updated: August 3, 2026* --- ## 1. Returns & Exchanges ### Pakistan — Semi-Stitched Orders Semi-stitched orders delivered within Pakistan may be returned within **3 days of delivery**, subject to the conditions below. **To be eligible for a return:** - 1. The return request must be made within 3 days of receiving the order. - 2. The product must be unused, unworn, unwashed, and in its original condition. - 3. All original tags, packaging, accessories, and other items included with the order must be intact. - 4. The product must not have been altered, damaged, stained, or otherwise used. Products that do not meet these requirements may not be accepted for return. ### Stitched Orders Stitched/ready-to-wear orders are **non-returnable and non-refundable** because they are prepared or customized according to the customer's selected requirements and are therefore considered custom orders. Please carefully check your measurements and selected options before placing a stitched order. ### International Orders All international orders are **non-returnable and non-refundable** because they are processed specifically for international shipment and may involve customs, shipping, and other logistical requirements. Customers placing international orders are responsible for ensuring that the selected product, size, and shipping information are correct before completing their purchase. ### Sale / Discounted Items Unless specifically stated otherwise, sale, discounted, promotional, or clearance items may be final sale and non-returnable. --- ## 2. Damaged or Incorrect Items If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. You may be required to provide: - 1. Your order number - 2. Clear photographs or videos of the issue - 3. Photographs of the packaging - 4. Any other information reasonably required to investigate the issue We will review the matter and determine the appropriate resolution. A manufacturing defect or incorrect item may qualify for a replacement, exchange, or other resolution at Noors' discretion. --- ## 3. Return Shipping For eligible returns within Pakistan, the customer may be responsible for return shipping costs unless the return is due to an error on our part or an approved defective item. We recommend using a trackable shipping service when returning an item. Noors is not responsible for returns that are lost or damaged while being shipped back to us. --- ## 4. Refunds Once an eligible returned item has been received and inspected, we will notify you whether your return has been approved. If approved, the applicable refund will be processed according to the payment method and refund procedure available for your order. Shipping charges are generally non-refundable unless the return is due to an error or defect attributable to Noors. Refund processing times may vary depending on the payment provider or financial institution. --- ## 5. Customer Responsibility Customers are responsible for: - 1. Selecting the correct size and product options. - 2. Checking measurements before purchasing stitched products. - 3. Reviewing their order details before completing checkout. - 4. Ensuring that products are returned in accordance with the requirements of this policy. Noors is not responsible for return or refund issues caused by incorrect information supplied by the customer. --- ## 6. Contact Us For questions regarding returns, exchanges, or refunds, please contact Noors: **Phone & WhatsApp: ** +1 816 831 4303 **Address: ** 5900 Balcones Dr, Austin, Texas, USA **Website: ** noors.com.pk *We recommend including your order number whenever contacting us regarding an existing order so that we can assist you more efficiently.*