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πŸ’¬ FAQs (Frequently Asked Questions)

How can I contact Noors?

Our customer support team is available to help with orders, products, shipping, and other questions. Phone & WhatsApp: +1 816 681 4303 You can also contact us through the contact options available on our website.

How do I know which size to order?

For ready-to-wear and stitched outfits, please refer to the size chart provided on the product page before placing your order. If you are unsure about your size, contact our customer support team and we will be happy to assist you.

Can I cancel my order?

Yes. Orders may be cancelled within 24 hours of placing the order. Depending on the payment method and processing status, cancellation fees may apply. Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

What products does Noors offer?

Noors offers premium women's clothing, including semi-stitched and ready-to-wear outfits. Our collections feature detailed embroidery, premium fabrics, and carefully designed pieces for a timeless and elegant look.

Are Noors outfits stitched or unstitched?

We do not offer unstitched outfits. Our products are available in semi-stitched and ready-to-wear formats depending on the design. Each product page clearly states the available option for that item.

Can I get my outfit stitched?

Yes. Stitching is available for selected outfits for an additional charge. Please check the individual product page for stitching availability, pricing, and size options.

How long does delivery take?

Delivery times vary depending on your location and the shipping method selected. Orders within Pakistan are generally delivered faster than international orders. You will receive tracking information once your order has been dispatched.

Do you ship internationally?

Yes! Noors ships to customers internationally. International shipping charges and delivery times depend on the destination country and the weight of your order. Any applicable customs duties or import taxes are the responsibility of the customer.

What payment methods do you accept?

We accept the payment methods available at checkout. For international orders, advance payment is required before the order is processed. Available payment options may vary depending on your country.

Can I return or exchange my order?

Returns are subject to our return policy. Semi-stitched orders within Pakistan may be returned within 3 days, provided they meet our return conditions. Stitched/customized orders and international orders are not eligible for returns because they are prepared specifically for the customer.